Students of class 12 Business Studies should refer to MCQ Questions Class 12 Business Studies Consumer Protection with answers provided here which is an important chapter in Class 12 Business Studies NCERT textbook. These MCQ for Class 12 Business Studies with Answers have been prepared based on the latest CBSE and NCERT syllabus and examination guidelines for Class 12 Business Studies. The following MCQs can help you to practice and get better marks in the upcoming class 12 Business Studies examination

Chapter 12 Consumer Protection MCQ with Answers Class 12 Business Studies

MCQ Questions Class 12 Business Studies Consumer Protection provided below have been prepared by expert teachers of grade 12. These objective questions with solutions are expected to come in the upcoming Standard 12 examinations. Learn the below provided MCQ questions to get better marks in examinations.

Question. Disputes of amount are settled at the level of District Forum?
(a) Up to rupees ten lakh
(b) Up to rupees thirty lakh
(c) Up to rupees fifty lakh 
(d) Up to rupees twenty lakh

Question. Don’t purchase in haste’, this is an important of the consumer.
(a) Responsibility
(b) Right
(c) Act
(d) All the above 

Question. When a single consumer fails to get his rights protected, he seeks the help of
(a) Trade Union
(b) Consumer Association
(c) Labour Union
(d) None of the above 

Question. Who, of the following, cannot be considered a consumer?
(a) A person who buys things to further sell them consideration.
(b) A person who gets things without consideration.
(c) A person who uses things without the permission of the purchasers.
(d) All the above 

Question. To provide protection to the consumers against the improper behaviour of the Producers and sellers is called .
(a) Consumers Protection Act
(b) Consumer Protection
(c) Consumer Welfare
(d) Consumer Education 

Question. Who of the following cannot file a complaint?
(a) Individual consumer
(b) Consumer association that has not been recognised
(c) Central government
(d) State government 

Question. Which of the following Acts is related to the Consumer ‘s protection’?
(a) Consumer Protection Act,1986
(b) Indian Companies Act,1956
(c) Indian Partnership Act
(d) Indian Contract Act 

Question. Which of the following is a consumer organization?
(a) Common Cause, New Delhi
(b) Voice, New Delhi 
(c) Consumer Forum, Udipi
(d) All of these 

Question. The consumer organisations collect the samples of the products for .
(a) Sell them
(b) Check them
(c) Get bribe from the sellers
(d) Distribute them among the poor 

Question. Sheela went to a free eye camp and got her eyes operated for cataract. The surgery was not done properly, due to which she lost her vision. Where can she file a complaint under consumer protection act?
(a) At District forum
(b) State commission
(c) National Commission
(d) None of these

Question. Which one of the following cannot file a complaint under Consumer Protection Act, 2019?
(a) Any consumer under the definition of Consumer Protection Act.
(b) Central or State Government
(c) Legal heir of a deceased consumer
(d) A person who obtains the goods with no consideration.

Question. Which of the following major activities is/are performed by the Bureau of Indian Standards?
(a) Formulation of quality standards for goods
(b) Certification of goods through the BIS certification scheme
(c) Handling complaints about quality of goods carrying ISI mark
(d) All of the above

Question. As per …………., the consumer should have the right to make wise choice by comparing different products available at competitive prices.
(a) Right to safety
(b) Right to be assured
(c) Right to be informed
(d) Right to be heard

Question. Raghu purchased a truck worth ₹ 35 lakhs. The truck had some inbuilt problems and after some days stopped starting. Since it was in the guarantee period, it was shown to the company. The people in the company refused to attend his complaints. It was heart breaking for him so he decided to file a complaint in the State Commission. The State Commission on hearing the pleas from both the parties gave decision in favour of the truck company. It was shockingly bad news for Raghu. At what level of authority, should Raghu file a complaint now?
(a) Supreme Court
(b) State Commission
(c) District Commission
(d) National Commission

Question. Raman bought a room heater of a reputed brand of ₹ 1,500, but it caused an electric shock while it was being used. Raman wants to exercise his ‘right’. Identify the ‘right’ under which he can be  protected?
(a) Right to seek redressal
(b) Right to be assured
(c) Right to be informed
(d) Right to consumer education

Question. Sumit filed a case against Domestic Cooling Ltd. in the District Commission but he was not satisfied with the order of the ‘District Commission’. Where he can appeal further against the decision of ‘District Commission’?
(a) State Commission
(b) National Commission
(c) Consumer Committee
(d) None of these

Assertion-Reasoning MCQs : 

Question. Assertion (A) Consumers have the freedom to choose products of their choice.
Reason (R) Consumer make a choice by comparing different products available at competitive prices.
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A)
(c) Assertion (A) is true, but Reason (R) is false
(d) Assertion (A) is false, but Reason (R) is true

Question. Assertion (A) A complaint can be filed against seller, manufacturer or dealer of goods, whose goods are defective.
Reason (R) All complaints pertaining to those goods or services whose value is more than ₹ 10 crore can be filed before State Commission.
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A)
(c) Assertion (A) is true, but Reason (R) is false
(d) Assertion (A) is false, but Reason (R) is true

Question. Assertion (A) State Commission can service consumer complaints where claim is not more than ₹ 1 crore.
Reason (R) State Commission is set up by state government.
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A)
(c) Assertion (A) is true, but Reason (R) is false
(d) Assertion (A) is false, but Reason (R) is true

Question. Assertion (A) Competition Act, 2002 provides protection to consumers in case of practices adopted by business firms that hamper competition in the market.
Reason (R) Competition Act aims to check adulteration of food articles and ensure their purity.
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A)
(c) Assertion (A) is true, but Reason (R) is false
(d) Assertion (A) is false, but Reason (R) is true

Question. Assertion (A) Appeals against the State Commission can also be filed before the National Commission of consumer protection.
Reason (R) Consumer protection institution is of three tier-structure.
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A)
(c) Assertion (A) is true, but Reason (R) is false
(d) Assertion (A) is false, but Reason (R) is true

Question. Assertion (A) State Commission is headed by a President, who have been a judge of high court.
Reason (R) Consumer protection commission is quasi judicial body.
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A)
(c) Assertion (A) is true, but Reason (R) is false
(d) Assertion (A) is false, but Reason (R) is true

Question. Assertion (A) Consumer Protection Act provides required information related to the rights and remedies available to consumers.
Reason (R) Consumer is treated as the ‘king’ of the market.
(a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A)
(b) Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A)
(c) Assertion (A) is true, but Reason (R) is false
(d) Assertion (A) is false, but Reason (R) is true

Fill In The Blanks :

Question. The District Commission, the State Commission or the National Commission shall not admit a complaint unless it is filed within _____________ from the date on which the cause of action has arisen.

Question. Any person aggrieved by an order made by the National Commission may prefer an appeal against such order to the ______________ within a period of ______________ from the date of the order.

Question. Appeals from a District Commission will be heard by the State Commission. Appeals from the State Commission will be heard by the National Commission. Final Appeal will lie before _________________.

Question. The District commissions will entertain complaints where the value of goods and services does not exceed ______________.

Question. Any manufacturer or service provider who causes a false or misleading advertisement shall be punished with imprisonment for up to _____________ and with fine which may extend to ______________. For every subsequent offence, he will be punished with imprisonment up to _____________ and with fine which may extend to ______________. 

Question. Any person aggrieved by an order made by the State Commission may prefer an appeal against such order to the ______________ within a period of ______________ from the date of the order.

Question. As per the provisions of the Consumer Protection, consumer does not include a person who obtains goods for resale or for any commercial purpose. (True/False)

Question. A consumer can file a complaint against on unfair contract at any Consumer Disputes Redressal Commission at the district, state and national levels. True/False? Give reason. 

Question. When can a consumer get more than one relief?

Case Based MCQs :

Direction Read the following text and answer the question no. (i) to (vi) on the basis of the same.
In a colony, several people purchased mosquito killing rackets from a company. The majority of rackets turned useless within a period of two months. Rishank, who was one of the residents of the colony, decided to take the matter to the consumer court but the residents were not united and he felt himself alone on the issue. The price of the racket was ₹ 450. Meanwhile one of the friends of Rishank who was a journalist, reported about the incident in a daily newspaper. When the company learnt about the situation, it decided to take a
milestone step. The company decided to take back and repair all the faulty rackets from the residents of the society. The whole story took an interesting twist when a technician from the company told the management that in the instruction book provided with the racket, it was written to clean the racket with special care after every one month. When enquired, it was found that the residents with faulty rackets including Rishank didn’t clean their rackets after one month.

Question. At which level of consumer court, could Rishank apply for the claim of his loss?
(a) District Commission
(b) National Commission
(c) Consumer Association
(d) State Commission

Question. Which important aspect from consumer point of view is highlighted in the above case?
(a) Widespread explanation of consumers
(b) Unorganised consumers
(c) Consumer ignorance
(d) None of the above

Question. What was the important aspect from the point of view of business which compelled the company to take such milestone step?
(a) Social responsibility
(b) Moral justification
(c) Long-term interest’s of business
(d) Government intervention

Question. Which consumer responsibility was not followed by the residents of Rishank’s colony?
(a) Consumer must always buy standardised goods
(b) Read labels carefully
(c) Assert yourself to get into a fair deal
(d) Following manufacturer’s instructions

Question. “The company decided to take back and repair all the faulty rackets from the residents of the society”. Which remedy is available to the consumers in the given line?
(a) Replacement of the goods
(b) Removal of defect from the goods
(c) Refund of the price paid
(d) None of the above

Question. Who is a consumer in this case?
(a) Rishank
(b) Technician
(c) Both (a) and (b)
(d) None of these

Direction Read the following text and answer the question no. (i) to (vi) on the basis of the same.
Piyali purchased an ISI marked Heater from Bharti Appliances for ₹ 8,000. She made cash payment but failed to get a cash memo. While making use of the heater, she observed that it was not working properly. She contacted the shopkeeper immediately and told him the problem. Shopkeeper paid no heed to her complaint. Rather he marked that the goods in
question was not bought from his shop. Piyali had no evidence of proving that the heater was purchased from his shop only. She discussed the problem with her friend Sohini who advised her to approach Consumer Forum and lodge the complaint. Piyali was convinced with the idea of lodging the complaint against the shopkeeper but due to lack of cash memo, it was difficult for her to proceed.

Question. Identify the right of the consumer as referred to in the above paragraph.
(a) Right to be informed
(b) Right to safety
(c) Right to be heard
(d) Right to be assured

Question. Identify the responsibility of the consumer which should have been followed by Piyali in the above case.
(a) Quality Conscious
(b) Must obtain Cash Memo
(c) Cautious Consumer
(d) Ready to Lodge Complaint

Question. Piyali cannot lodge a complaint against the shopkeeper, why?
(a) She do not have the right
(b) She was aware of the fact
(c) She do not have the cash memo
(d) She was happy with the product

Question. Under which Act, Piyali can seek to protect her rights being a consumer?
(a) Consumer Protection Act, 2019
(b) Consumer Protection Act, 1968
(c) The Indian Contract Act, 1872
(d) The Competition Act, 2002

Question. On which type of product, is ISI mark used?
(a) Jewellery
(b) Food Products
(c) Electric Appliances
(d)None of these

Question. Which consumer forum, Sohini advised her to approach?
(a) District Commission
(b) State Commission
(c) National Commission
(d) Consumer Association

Direction Read the following text and answer the question no. (i) to (vi) on the basis of the same. 
‘VOICE’ is an important consumer organisation. It organised workshops in the months of December in  Delhi/NCR for consumers. The theme was ‘Organic Food from Farm to Plate’, to spread awareness on  the importance of organic farming and to encourage consumers to switch from conventional food, that contains chemicals and pesticides to organic food. Expert speakers from farmers’ community explained the harmful effects of usage of pesticides in farming and the importance of  organic food. People were informed that the organisation regularly tests samples to detect adulteration like presence of heavy metals or pesticides. The results of the tests are published in their monthly magazine ‘Consumer Voice’ to make
people aware of quality of different products. It also provides aid and legal advice to the consumers in seeking a remedy.

Question. State the function performed by the consumer voice for the protection and promotion of  consumer interest in below lines.
‘‘It organised workshops in the ……… pesticides to organic food.’’
(a) Imparting knowledge
(b) Testing of consumer products
(c) Creating awareness about consumer rights
(d) None of the above

Question. State the function performed by the consumer voice in following lines.
“Experts speakers from farmers’ …….. of organic food”.
(a) Filing complaints
(b) Imparting knowledge
(c) Providing consumer legal assistance
(d) All of the above

Question. Which function is performed by consumer VOICE in the lines,
“People were informed that the organisation ………… different products?’’
(a) Testing of consumer products
(b) Imparting knowledge
(c) Providing consumer legal assistance
(d) Taking initiative for filing cases

Question. “It also provides …………. a remedy.’’ Which function is performed by consumer VOICE for the protection and promotion of consumer interest in above lines?
(a) Creating awareness about consumer rights
(b) Testing of consumer product
(c) Both (a) and (b)
(d) Providing legal assistance to consumer.

Question. Which of the following is not a function performed by consumer organisation for the protection and promotion of interest of consumer?
(a) Filing complaints in appropriate courts
(b) Encourage consumers to take action against unfair activities
(c) Imparting knowledge
(d) Remove the defect in goods or deficiency in services

Question. Which right of the consumer is highlighted in the given line, “The results of the tests are published in their monthly magazine”?
(a) Right to be informed
(b) Right to choose
(c) Right to safety
(d) Right to be heard

We hope the above multiple choice questions for Class 12 Business Studies for Chapter 12 Consumer Protection provided above with answers based on the latest syllabus and examination guidelines issued by CBSE, NCERT and KVS are really useful for you. Consumer Protection is an important chapter in Class 12 as it provides very strong understanding about this topic. Students should go through the answers provided for the MCQs after they have themselves solved the questions. All MCQs have been provided with four options for the students to solve. These questions are really useful for benefit of class 12 students. Please go through these and let us know if you have any feedback in the comments section.